Managed Services

Managed services is an area that greatly improves your business IT experience. A good set of managed services allows your computers to be updated, managed and repaired from a remote location such as our office. It is a framework of applications that together allow us to reduce the number of problems your computer faces and be able to solve most problems that arise remotely, which saves you time and money. Our own branded managed services program is called Sentinel; below is an analysis of just some of the features included.

 

"SENTINEL"

Don't wait around for the technician to arrive. Get Sentinel!

IT That Works' managed services package "Sentinel" is a core group of services that manage, monitor and proactively care for your network, servers and workstations. Sentinel is ideal for remote locations where IT staff are not located.

A managed services agreement increases the Uptime of your servers, workstations and network infrastructure by cost effectively and proactively:

- Monitoring your servers and workstations

- Controlling and testing Microsoft Updates prior to installing

- Ensuring your backup works to protect intellectual data. More importantly - we test the restore process!

- Reporting to management to keep them informed of changes such as storage usage and server disk management

- Offering on-screen help for fast resolution of issues for users; either as training or problem resolution

- Preventing staff from loading unauthorised software giving you system stability

- Keeping an up to date inventory of hardware and software ideal for insurance purposes.

- Monitoring anti-virus updates and threat resolution

  - 24/7 Help in the event of an emergency *

  - Supply of industry standard brand name hardware and software

 

Call now for an appointment and have one of our staff help set up an individual package of Sentinel I.T. Managed Services.

"Your business investment deserves Sentinel business protection".

* this service may incur extra costs